Photo-Verified Grievance, Ticketing & Helpdesk Software for Multi-Site Organizations.
Help facility operators, enterprises, campuses, and infrastructure teams eliminate unverified closures and inter-departmental delays through CiviHelp. Launch immediately on civi.help or deploy 100% white-labeled on your custom domain and dedicated Android app.
Anti-Fraud Live Camera Lock
Blocks old gallery uploads; enforces live before & after photo proof.
Internal Staff + Public QR Intake
Unified ticketing for internal teams, field technicians, and public users.
Automated SLA & Delay Matrix
Age-wise departmental pendency tracking & 1-click PPT/Excel briefings.
Consumables & Spare Ledger
Log materials used during ticket closure for real-time cost analysis.
Engineered by VoiBiz India (30+ Years SDLC Leadership) • 15-Day Express Onboarding • 100% Data Sovereignty
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Open Tickets
42
SLA Escalated
07
Photo Verified
99.4%
Single Immutable Root Engine
100% Configurable Labels, Workflows, Domains & Android APK
What is CiviHelp and how does it work?
CiviHelp (https://civi.help) is a metadata-driven, multi-tenant grievance governance, internal helpdesk, and field maintenance verification platform engineered by VoiBiz India. It enables organizations to capture internal staff tickets or public QR-code complaints, route them automatically to the responsible department and technician, enforce mandatory live-camera before-and-after photo proof (blocking phone gallery uploads), track spare-part consumables used during closure, and generate 1-click PowerPoint and Excel executive briefing decks. Organizations can use CiviHelp directly on civi.help or deploy it 100% white-labeled under their own domain and dedicated Android application.
30+ Yrs
Enterprise SDLC Architecture Leadership (VoiBiz India)
100%
Live-Camera Proof (Gallery Uploads Blocked on Field Roles)
15 Days
Express Multi-Tenant Setup with 30-Day Evaluation Trial
1-Click
Automated PowerPoint Briefing Deck & Excel Audit Export
Eliminate the 4 Operational Blind Spots of Manual Ticketing
Most multi-site organizations lose hundreds of hours to informal messaging groups and unverified closures. Here is how CiviHelp replaces guesswork with verifiable governance.
| Operational Dimension | Legacy Ad-Hoc Approach (WhatsApp / Registers) | The CiviHelp Closed-Loop Standard |
|---|---|---|
| 1. Defect Intake & Ownership | Scattered across chat groups and phone calls; messages get buried with no clear assignee. | Structured 30-second intake via App, Web, or Public QR; auto-routed to the exact technician by Location + Wing. |
| 2. Closure Verification | Staff mark issues "Done" on paper or forward old/recycled photos from their phone gallery. | Gallery uploads blocked. Compulsory live camera capture for both original defect and post-repair proof. |
| 3. Cross-Department Delays | Departments pass blame; overdue tickets remain hidden until an inspection or escalation crisis. | Automated SLA aging buckets (0-7d, 7-15d, 15-30d, >30d) with 1-click inter-department transfer and audit logs. |
| 4. Review Meeting Prep & Spares | Clerks spend days compiling manual spreadsheets; zero record of spare parts consumed per repair. | 1-Click PowerPoint & Excel Briefing Generator plus integrated Consumables & Spare Parts ledger at closure. |
From Field Intake to Photo-Verified Closure in 5 Steps
CiviHelp eliminates false "paper closures" and inter-departmental blame-shifting with a strict, auditable workflow. Click any stage below to inspect the operational control.
Log Issues in Under 30 Seconds via App, Web, or Public QR Code
Whether an internal facility supervisor logs a maintenance defect via the Android app or a citizen/visitor scans a location QR code on their phone browser, CiviHelp captures structured location, category, and severity data without typing long paragraphs.
- ✓ Pre-mapped Location & Service Wing dropdowns
- ✓ Multi-language support (English + Regional Scripts)
- ✓ Works offline in weak network zones with auto-sync
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Built for Any Multi-Location Operational Environment
CiviHelp is not locked to a single industry. Whether you manage internal facility maintenance, customer support desks, public infrastructure grievances, or spare-part consumption, the platform adapts to your exact organizational tree.
1. Multi-Site Facility & Infrastructure Ops
Track civil, electrical, HVAC, plumbing, and housekeeping defects across distributed branches, transit hubs, campuses, or commercial towers with live photo proof.
2. Public Grievance & QR Code Intake
Let citizens, passengers, patients, or tenants scan a location QR code to report an issue directly from their mobile browser-zero app install required for public reporters.
3. Enterprise Helpdesk & Internal Ticketing
Route IT support, biomedical equipment breakdowns, HR requests, and inter-department queries with strict SLA timers, priority queues, and 1-click transfers.
4. Consumables & Spare Consumption
Record exact spare parts and consumables used while closing each maintenance ticket-unlocking unit-wise material cost auditing and leakage prevention.
See How CiviHelp Morphs to Fit Any Industry
The root database and API remain 100% identical. Select an operational profile below to see how terminology, intake channels, and closure rules adapt dynamically via configuration.
Configured Location Label (`org_node`)
Zone → Terminal / Station → Sector
Configured Department Label (`service_wing`)
Civil Works, Electrical, Telecom, Security
Configured Resolver Role (`L1_RECTIFIER`)
Section Engineer / Field Supervisor
Active Intake & Closure Rules
Live Camera Lock + Public QR + Consumables
Deployment & Domain Mapping Mode
Hosted: org.civi.help | White-Label: help.yourorganization.org + Custom Android APK
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Option A: On CiviHelp
yourorg.civi.help
Zero setup wait. Go live in hours on CiviHelp Cloud.
Option B: White-Label
support.yourbrand.com
Custom domain, custom logo, & dedicated Android App.
Engineered for High Accountability & Executive Speed
Every feature in CiviHelp is designed to eliminate operational blind spots, prevent fraudulent reporting, and save hours of manual review preparation.
Tamper-Proof Mobile App & QR Reporting
Designed for rapid field execution even in low-connectivity zones. Disables phone gallery uploads on field profiles so staff must capture live camera evidence at the spot.
- ✓ Mandatory Live Camera Trigger (Blocks old/recycled photos)
- ✓ Side-by-Side Before & After Repair Photo Verification
- ✓ Optional Spare Parts & Consumables Used Logging on Closure
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Age-Wise SLA Matrix & 1-Click Briefing Decks
Give leadership real-time visibility into pending backlogs across departments, locations, and age buckets (0-7d, 7-15d, 15-30d, >30d) with instant meeting exports.
- ✓ 1-Click PowerPoint (`Export PPT`) & Excel Register Generation
- ✓ 1-Click Inter-Department Transfer, Query & Ticket Re-Open
- ✓ Granular Resolver Performance Scorecards & Consumable Cost Audits
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Measured Operational Efficiency Gains
Ticket Logging Time
< 30 Sec
Down from 4-6 minutes of manual register entry and phone relay.
Department Routing Delay
Instant (0 Hr)
Auto-assigned via User-Scope Mapping vs. 24-48h manual forwarding.
Weekly Review Deck Prep
1 Click (3 Sec)
Replaces 6-12 supervisory man-hours spent compiling Excel & PPT reports.
Recycled Gallery Photos
0% Allowed
Hardware camera trigger blocks old gallery uploads on field profiles.
Estimate Your Operational Time Saved & Ideal Deployment Tier
Adjust the sliders below to match your organization's footprint. See how much supervisory time CiviHelp saves each month and lock in your tailored demo configuration.
Admin & Coordination Saved
64 Hrs / Mo
Via auto-routing & 1-click PPT/Excel
Verified Photo Proofs
900 Photos
Live before + after pairs / mo
Best-Fit Deployment Path:
Start with a 30-day evaluation pilot across 3-5 priority locations, then scale across all 15 locations under CiviHelp Enterprise.
Start on CiviHelp Cloud or Launch Fully White-Labeled
Choose the engagement model that matches your organization's scale, branding, and IT governance requirements. Every tier begins with a fast 30-day evaluation option.
CiviHelp Lite
Ideal for rapid pilot trials, single-unit operations, and essential photo-verified issue tracking.
Commercial Pricing
Request Demo / Quote
Available on low monthly or discounted annual subscription
- ✓ Hosted on
civi.helpplatform - ✓ Mandatory Live Camera Lock (Gallery upload blocked)
- ✓ Standard Location & Department Mapping
- ✓ Before & After Repair Photo Verification
- ✓ Standard Executive Dashboard & Excel Export
- ✓ Cloud Hosting, SSL & Maintenance Included
CiviHelp Enterprise
Complete multi-department SLA escalation, public QR intake, and 1-click executive briefing decks.
Commercial Pricing
Request Demo / Quote
Flexible monthly or annual subscription with 30-day trial path
- ✓ Everything in Lite, plus:
- ✓ Multi-Tier Hierarchy & Automated SLA Escalation Matrix
- ✓ 1-Click Executive Briefing PPT & Audit Excel Generator
- ✓ Public QR Code Grievance Intake & OTP Verification
- ✓ Consumables Used & Material Cost Analysis Ledger
- ✓ Resolver Performance Scorecards & Priority Support
White-Label & Dedicated
100% branded under your organization's domain, logo, private cloud/on-prem server, and dedicated Android app.
Commercial Licensing
Request Demo / Quote
Standard or Accelerated 30-45 Day Sprint Delivery
- ✓ Full Custom Domain Mapping (e.g.,
help.yourorg.com) - ✓ Dedicated White-Label Android App with your branding
- ✓ Dedicated Cloud (AWS/GCP) or On-Premise Deployment
- ✓ Custom Form Schemas, SSO & ERP/Webhook Integrations
- ✓ 100% Sovereign Database Ownership & Direct Backups
- ✓ Dedicated Engineering SLA & Annual Maintenance (AMC)
What Happens After You Click "Book a Demo"? (Zero-Friction Onboarding Journey)
15-Min Discovery Call
We review your locations, service wings, and reporting needs-no pushy sales scripts.
Tailored Sandbox Setup
We configure your exact terminology, categories, and SLA timers via JSON in days.
30-Day Pilot Evaluation
Test live camera proof and 1-click executive decks across 3-5 pilot locations on the ground.
Scale or White-Label
Continue on affordable subscription or transition to your own custom domain & Android APK.
Frequently Asked Questions
Clear, factual answers regarding CiviHelp deployment, white-labeling, security, and pricing.
civi.help) is an enterprise-grade grievance, helpdesk, and field maintenance verification platform developed by VoiBiz India. It replaces scattered WhatsApp groups, paper registers, and unverified ticket closures with a single closed-loop system that enforces live camera before-and-after photo proof, automated SLA escalations, and 1-click executive reporting.
Need a 1-Paragraph Summary for Internal Approval or AI Assistants?
Copy our structured executive brief to paste directly into internal proposals, emails, or procurement notes.
Transform How Your Organization Tracks, Verifies, and Resolves Issues
Schedule a live walkthrough with our architecture team to see how CiviHelp configures to your exact hierarchy, locations, and reporting workflows.